Fulfillment Policy

1What you get, and when

2How access is delivered

Access is attached to the account you create at checkout. As soon as payment is authorized you can open the studio at summitcut.com, and we email a confirmation and receipt to your account address. Please check that address before paying: a typo is the most common reason a receipt does not arrive.

3Your exported videos

Summit renders your video inside your browser, and your browser saves the file straight to your computer, usually in your Downloads folder. We do not send download links and we keep no copy of your videos, so there is nothing for us to deliver or re-send.

4When a Plan starts and ends

• The 96-Hour Pass starts when payment succeeds and ends automatically exactly 96 hours later. There is no recurring charge or conversion.
• The Monthly Plan starts when payment succeeds. Future charges occur every 30 days until cancellation or a maximum of 12 successful charges.
• Each paid Monthly Plan period provides 30 days of access. Access ends after the twelfth paid period unless you explicitly enroll again.
• Purchasing a Monthly Plan during a Pass is a separate transaction and never an automatic conversion.

5If something does not arrive or does not open

1. Check your spam or junk folder for the confirmation email.
2. Sign in at summitcut.com with the email you used at checkout: your access does not depend on the email arriving.
3. Wait 15 minutes; some email providers delay messages from new senders.
4. Contact support@summitcut.com with your order reference.

We reply within 48 hours. You will not be charged twice, and a delivery failure is never a reason for us to keep your money; see the Refund Policy.

6Technical requirements

• A current version of Chrome, Edge, Firefox or Safari on a desktop or laptop computer.
• An internet connection to sign in, and for the first use of auto-captions, which downloads a speech model of about 40 to 150 MB.
• Summit opens on tablets and phones, but it is designed for larger screens with a mouse or trackpad.
• Exports render in real time inside the tab, which must stay open and visible. Files are MP4 where your browser supports it, otherwise WebM.

If Summit will not run for you on a supported setup, tell us. That is a fault, not a change of mind, and it is refundable.

7Where we sell

We sell only to customers with a billing address in one of the fifty United States or the District of Columbia. We do not sell where sanctions or export laws prohibit it. We may decline or cancel an order where we reasonably suspect fraud or cannot verify a payment; if we cancel an order you have paid for, you receive a full refund.